Urbino Program – FAQ
Categories → Questions → Answers.
Before Departure
What documents do I need before traveling to Urbino?
Do I need a visa to study in Urbino?
Do I need a cell phone in Italy?
Which communication app will we use?
Will U.S. international calling cards work in Italy?
How can I access Wi-Fi in Urbino?
GEV Italy Wi-Fi – available in classrooms, offices, and Palazzo Chiocci (passwords provided upon arrival).
EDUROAM – available in Serpentine dorms (registration instructions given upon arrival).
What should I pack for Urbino?
What clothes should I bring?
What essentials are required?
Do I need to know/study Italian before I study abroad?
Travel & Arrival in Italy
What happens when I arrive at Rome Fiumicino (FCO)?
First Name + Last Name – GEV Group
c/o Collegio Tridente
Via Giancarlo De Carlo 7
61029 Urbino (PU), Italy
How do I meet the group?
What if my flight is delayed or I miss the group pickup?
What if my luggage gets lost at the airport?
First Name + Last Name – GEV Group
c/o Collegio Tridente
Via Giancarlo De Carlo 7
61029 Urbino (PU), Italy
What should I expect during the bus transfer?
What if I arrive independently or late?
Taxi: €60–80 from Pesaro to Urbino (confirm fare beforehand; Pesaro Taxi +39 0721 454425).
Bus: From Pesaro station, take Adriabus Linea Verde (LV) to Urbino. Buy tickets at the ticket office or nearby cafés and tobacco shops and validate them on board. Buses arrive at Santa Lucia Parking Lot, from where taxis can take you to your dorm (€10–20).
What if I miss the last bus?
GEV, Housing & Daily Life
What is GEV? Who are GEV staff members?
What does GEV do in Urbino?
- Office and chat availability hours: 9:00am–6:00pm Monday to Thursday, 9:00am–1:00pm Friday.
- Classrooms: dedicated classrooms, projectors, printers, Wi-Fi, vending machines.
- Trips: bus coordination, hotel booking, check-in/out, assistance with museum entry, and 24-hour availability for emergencies.
- Assistance to faculty: logistics for Urbino and academic trips; support with museums and educational tours (GEV does not organize academic programs nor private trips).
- Assistance to students: information on public transportation and trains (GEV does not organize private trips); support with accommodations, health issues and emergencies.
- Emergency availability: 24/7, by phone call only (regular or WhatsApp call).
- Technical support: for malfunctions in office, classrooms or accommodations.
- Housing: provides accommodations and laundry info (see housing details).
- Cafeteria: help using the cafeteria service.
- Language: support to reduce any language barrier.
Where will I live during the program?
• Palazzo Chiocci – Piazza Gherardi 7 (city center, about 15 minutes from classrooms)
• Serpentine Dorms – Via Giancarlo De Carlo (campus area, right next to classrooms, about 15 minutes from city center)
• Hotels – some students will stay in hotels located in the city center (about 15 minutes from classrooms)
What type of housing and services are provided?
Are there dorm rules?
- No parties, smoking, or guests.
- Quiet hours must be respected.
- Do not decorate walls with posters, stickers, etc.
- Keep rooms tidy; staff clean common areas weekly.
- Unacceptable behaviors may lead to sanctions, including program and facility dismissal.
How does laundry work?
Palazzo Chiocci: Coin-operated machines in the basement. You can get coins in GEV office during office hours.
Serpentine: App-operated washers and dryers. You can top up your electronic wallet with credit card.
What is the €100 (or $100) deposit for?
Where can I buy grocery and other items?
- Conad in the center of town is an easy place to get most groceries.
- The mall in Porta Santa Lucia has a bigger supermarket (Coop) and a housewares store.
- There is a supermarket (A&O) near campus, reachable on foot through the woods.
- Amazon.it (con pickup location in centro) per forniture varie.
- Post office in Via Donato Bramante (ATM esterno affidabile).
- Degusteria Raffaello per prodotti tipici.
- Farmer’s market in Piazza Raffaello il sabato mattina.
Can my family/friends/partner visit me while I am in Urbino?
Campus, Meals & Orientation
Where are classrooms, offices, dorms and other facilities located?
Cafeteria: Tridente Building (campus) or Mensa del Duca (city center)
Dorms: Palazzo Chiocci (city center), Serpentine (campus), hotels (city center)
What happens during orientation?
Who are the GEV staff?
Where can I eat using my meal plan?
What times are the cafeteria open?
Can I use my meal plan when we travel outside of Urbino?
Mail & Shipping
Can I receive mail or packages in Urbino?
Do not send packages directly to dorms. Use the following instructions depending on your dorm:
Palazzo Chiocci dorm
For packages: choose a Pickup Location in the city center when available (e.g., Amazon).
For letters/postcards and for packages only if there is no pickup option:
First Name + Last Name + GEV Group
c/o Palazzo Chiocci
Piazza Gherardi 7
61029 Urbino (PU), Italy
Serpentine dorm
First Name + Last Name – GEV Group
c/o Collegio Tridente
Via Giancarlo De Carlo 7
61029 Urbino (PU), Italy
Hotels
Contact the hotel reception directly.
Where is the main post office?
Can I ship items to the U.S.?
Money, Health & Safety
How should I handle money?
How much money do I need?
What if I need a doctor?
- Pharmacy: minor issues; pharmacists can suggest medication.
- Campus doctor: Tue/Thu 4–7pm, free; over-the-counter only.
- Guardia Medica: Sun–Fri 8pm–8am, Sat 10am–8pm (~€20).
- Specialist: pay and seek reimbursement (~€100–150).
- Emergency: dial 112, then inform professor & GEV staff.
I lost my passport / my purse was stolen / I left my bag on the train… what do I do?
Passport: report to Italian Authorities and contact the nearest Embassy/Consulate.
Purse/backpack: report to the Italian Authorities.
Train: ask a GEV staff member for help recovering items when possible.
Transportation & Travel in Italy and Europe
How do I get from dorms to class?
From Palazzo Chiocci and hotels: walk (~15 minutes) or take a local bus from Borgo Mercatale to campus (ticket ~€1.50; buy in advance from tobacco shops and validate on board).
From Serpentine dorm: right next to the library and classrooms (~2 minutes).
How can I travel to Pesaro or Fano?
Fano: Line 25V (to Fano) and 25R (return).
What’s the best way to travel around Italy/Europe?
Can I travel outside Europe?
Who manages student travel?
Where do I find the bus/train schedule? Are there apps?
Bus schedule: shared in a Google Drive folder with other useful files.
Trains: Trenitalia.com, Italotreno.com, Thetrainline.com (+ relative app).

